Refund Policy

1. How Escrow Protects Your Purchase

When you buy a product, your payment is held in escrow and is not released to the Seller until the transaction is completed.

Funds are released to the Seller when you confirm receipt, or automatically after 15 days from delivery (the "Inspection Period") if you have not confirmed receipt or opened a dispute.

If you open a dispute within the Inspection Period, the funds stay in escrow until the dispute is resolved. Please inspect or test your order promptly, because once funds are released, a refund is no longer available through escrow.

2. When You Are Eligible for a Refund

You may request a refund, replacement, or account credit if, within the Inspection Period:

• Non-delivery: the product was not delivered within the delivery time stated in the listing (or within 2 days if none is stated).
• Not as described: the product differs materially from its listing in description, quantity, edition, region, duration, or specifications.
• Defective or unusable: the product is damaged, defective, or does not work, and the Seller cannot or will not fix or replace it.
• Invalid digital product: a license key, gift card, code, or subscription is invalid, already redeemed, expired, revoked, or region-locked contrary to the listing.
• Seller cancellation: the Seller cancels the order or fails to respond.

3. When a Refund Is Not Available

Refunds are generally not granted where:

• You changed your mind, or ordered the wrong item, unless the Seller's listing offers returns.
• The issue results from your misuse, mishandling, or failure to follow the product's instructions.
• The product was already redeemed, activated, or used by you, and was valid and as described when delivered.
• You did not meet the product's stated requirements (for example, compatibility, region, device, or account eligibility) that were clearly shown in the listing.
• The Inspection Period has ended and funds have been released to the Seller.
• You are in violation of our Terms and Conditions or Acceptable Use Policy.
• The loss was caused by a payment sent to the wrong address, wrong network, or wrong amount.
• A third party (such as a game publisher or service provider) later takes action on the product because of how you used it.

4. Physical Products and Returns

For physical goods, the Seller's return terms shown on the listing apply, subject to this policy and any rights you have under applicable consumer law.

Unless the listing states otherwise, items returned must be unused and in original packaging. Return shipping costs are paid by the Buyer unless the product was defective, damaged, or not as described.

We will release a refund after the Seller confirms receipt of the returned item, or after the tracking information shows delivery.

5. How to Request a Refund

Open a dispute from your order page, or email contact@buyaccesshub.com, within the Inspection Period.

Include:

• Order number and date of purchase
• The product and Seller name
• A clear description of the problem
• Supporting evidence, such as screenshots, error messages, photos, or tracking details

The Seller will be notified and given 3 days to respond. We may ask either party for more information.

We aim to acknowledge your request within 24 hours and to reach a decision within 7 business days of receiving all necessary information.

6. Resolution Options

If your request is approved, the outcome may be one of the following, at our determination:

• Replacement: a working replacement of the same product, where available.
• Account credit: a credit to your BuyAccessHub account balance.
• Refund: a return of the escrowed funds to your original payment method, or in cryptocurrency where you paid in crypto, at the value of the original purchase amount in the same currency, less any non-recoverable network or payment processing fees.
• Partial refund: where the product was partly delivered or partly as described.

If your request is denied, we will explain the reason. Funds will then be released to the Seller.

7. Cryptocurrency Payments

Cryptocurrency transactions are irreversible once confirmed on the blockchain. Refunds for crypto payments are made by BuyAccessHub as a new transaction, not as a reversal.

Refunds are issued in the same cryptocurrency or, at our option, as account credit. Because of price volatility, the amount refunded may differ in market value from the amount you originally paid, but will be calculated on the original USDT amount as stated on the order.

Wallet top-ups and account balance deposits that have not been used for a purchase are non-refundable.

8. Chargebacks and Payment Disputes

If you pay by card or another reversible method, please contact us before filing a chargeback so we can resolve the issue. Opening a chargeback without first using our dispute process may result in suspension of your account and recovery of the disputed amount. We will provide transaction evidence to payment providers where necessary.

9. Seller Responsibilities

Sellers must respond to disputes within 3 days and cooperate with our review.

Where a refund or replacement is approved, the Seller's payout for that order is reduced or withheld accordingly. Repeated valid disputes may lead to listing removal, reserve holds, or termination of a Seller account.

10. Promotions and Special Orders

Products purchased with discounts, promotional codes, or in clearance sales may be non-refundable where stated in the listing, unless applicable law requires otherwise.

11. Your Legal Rights

Nothing in this policy limits your statutory rights under applicable consumer protection law. If this policy conflicts with mandatory law, the law prevails.

12. Changes to This Policy

We may update this Refund Policy at any time. Changes apply to orders placed after the updated effective date and will be posted on the Platform.

13. Contact Us